CAGD Clarifies Delay in Payment of Two Allowance Categories for November 2025

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The Controller and Accountant-General’s Department (CAGD) has issued an important announcement addressing concerns over the delayed payment of two categories of allowances expected in November 2025. The information, contained in an official press release dated November 25, 2025, assures government workers—especially those within the education sector—that the situation is being resolved and that payments will be fully settled in December.

Background of the Delay

According to the statement, the two affected allowances were originally scheduled for disbursement during the November 2025 salary cycle. However, a technical issue occurred during the final payroll processing stage. This unexpected hitch prevented the allowances from being successfully processed.

To prevent the technical setback from disrupting the payment of November salaries for all Government of Ghana employees, the department made the decision to pause the processing of the affected allowances until the issue could be thoroughly addressed.

Reason for Pausing Allowance Processing

Payroll management is a highly sensitive system requiring precision and accuracy. Even minor technical challenges can lead to widespread consequences across government payment platforms. In this case, the Controller and Accountant-General’s Department opted for a cautious approach—ensuring that salaries for the month of November were paid on time rather than risking a total delay for all workers.

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This approach demonstrates the department’s prioritization of essential monthly income for public sector employees while working to fix the underlying issue affecting only some categories of allowances.

Assurance to Affected Workers

The department emphasizes that the issue is being handled with urgency. All workers whose allowances were affected can expect full payment during the December 2025 salary cycle. Specifically, the outstanding allowances will be disbursed on December 18, 2025, along with December salaries.

This reassurance aims to calm the concerns of workers, particularly educators and other government staff who rely on these allowances as part of their monthly financial planning.

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Commitment to Transparency and Resolution

The press release further expresses regret for the inconvenience caused by the delay. While acknowledging the challenges this may pose for affected workers, the department extended appreciation for the patience shown by the public. The tone of the communication reflects the department’s commitment to transparency and accountability—two critical pillars in public financial management.

Implications for the Education Sector

Education sector workers are mentioned specifically because they make up a large portion of those entitled to the affected allowances. In recent years, teachers and education-related staff have been particularly vigilant about the timeliness of their allowances, given the rising cost of living and the essential role these funds play in their livelihoods.

This announcement helps clarify the uncertainties that were circulating across various channels, including social media and workplace discussions. By publicly addressing the matter, the CAGD has provided a clear timeline and resolution plan.

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Looking Ahead

With the December 18, 2025 payment date firmly communicated, government workers can expect a smooth resolution. The department’s proactive communication will likely restore confidence among public sector employees who depend on consistent and timely payments.

Moreover, this situation underscores the importance of continuous improvements in payroll technology and systems. As government services become increasingly digitized, ensuring robust technology infrastructure is essential to prevent similar occurrences in the future.

Conclusion

The Controller and Accountant-General’s Department has taken responsibility for the delay in processing two categories of allowances for November 2025. By identifying the cause, offering a clear timeline, and expressing regret for the inconvenience, the department has demonstrated professionalism and accountability.

Affected workers are encouraged to remain calm as the outstanding allowances will be settled together with the December 2025 salaries. The resolution timeline provides clarity, reassurance, and a renewed sense of trust in the payroll administration process.